Manager

Responsibilities:

• Plan, organize, and oversee the daily operations of the department or business unit.
• Develop and implement operational strategies, policies, and procedures to improve efficiency and productivity.
• Lead, supervise, mentor, and motivate employees to achieve departmental and organizational goals.
• Set performance targets and conduct regular staff performance evaluations.
• Monitor employee attendance, productivity, and adherence to company policies.
• Prepare work schedules, allocate responsibilities, and ensure adequate staffing levels.
• Manage departmental budgets and monitor operational expenses.
• Analyze business performance and prepare periodic operational and management reports.
• Identify operational challenges and implement practical solutions to improve performance.
• Ensure excellent customer service and maintain strong client relationships.
• Coordinate with other departments to ensure seamless business operations.
• Monitor inventory, equipment, and company resources where applicable.
• Ensure compliance with company policies, legal requirements, and health and safety regulations.
• Participate in recruitment, onboarding, training, and employee development initiatives.
• Resolve employee conflicts, customer complaints, and operational issues promptly and professionally.
• Develop business improvement initiatives and recommend strategies for organizational growth.
• Monitor key performance indicators (KPIs) and ensure departmental objectives are achieved.
• Represent the company during meetings, inspections, and stakeholder engagements when required.
• Prepare and present management reports, business updates, and strategic recommendations to senior management.
• Foster a positive, accountable, and performance-driven workplace culture.
• Perform any other duties assigned by Executive Management.

Requirements:

• Minimum of an HND in Business Administration, Management, Finance, Marketing, Human Resources, Operations Management, or a related field.
• A Master's Degree (MBA) or professional management certification is an added advantage.
• Minimum of 3 years of progressive management or supervisory experience.
• Proven experience leading teams, managing operations, and achieving business targets.
• Experience within the relevant industry is highly desirable.
• Strong leadership and people management skills.
• Excellent strategic planning and organizational abilities.
• Strong decision-making and problem-solving skills.
• Outstanding communication, presentation, and interpersonal skills.
• Ability to lead, motivate, and develop high-performing teams.
• Strong financial management and budgeting skills.
• Excellent project and operations management capabilities.
• Strong analytical and business reporting skills.
• Proficiency in Microsoft Office Suite and business management software.
• Excellent negotiation and conflict resolution skills.
• Ability to manage multiple priorities and meet deadlines.
• Customer-focused mindset with strong relationship management skills.
• Knowledge of performance management and KPI monitoring.
• Ability to develop and implement policies and operational improvements.
• High level of professionalism, integrity, accountability, and confidentiality.
• Strong time management and organizational skills.
• Adaptability and ability to thrive in a fast-paced business environment.
• Ability to work under pressure and make sound business decisions.
• Commitment to continuous learning and organizational growth.