Lounge Manager

Responsibilities:

• Oversee and coordinate the daily operations of the lounge.
• Supervise and manage lounge staff to ensure efficiency, discipline, and quality service delivery.
• Ensure excellent customer service and address customer complaints professionally.
• Monitor daily sales, revenue, expenses, and cash transactions.
• Maintain accurate records of sales, stock usage, expenses, and other operational activities.
• Monitor inventory levels and ensure proper storage, usage, and replenishment of drinks, food, and other supplies.
• Coordinate staff schedules, monitor attendance, and evaluate staff performance.
• Ensure the lounge maintains high standards of cleanliness, hygiene, safety, and organization.
• Coordinate with suppliers to ensure timely delivery of quality products.
• Implement strategies to increase sales, attract customers, and improve customer retention.
• Ensure compliance with company policies, operational procedures, and applicable regulations.
• Monitor equipment and facilities and coordinate maintenance when necessary.
• Prepare regular reports on sales, inventory, expenses, and staff performance for management.
• Minimize wastage, operational losses, and unauthorized use of company resources.
• Ensure the lounge provides a welcoming, comfortable, and enjoyable atmosphere for customers.

Requirements:

• A minimum of 2 years of relevant experience in lounge, bar, restaurant, hotel, or hospitality management.
• A minimum of a BSc in Hospitality Management, Business Administration, or a related field.
• Strong leadership, communication, and interpersonal skills.
• Good customer service and problem-solving skills.
• Ability to manage staff, monitor sales, and control inventory.
• Basic knowledge of financial reporting and expense management.
• Good organizational skills and attention to detail.
• Ability to work flexible hours, including evenings, weekends, and public holidays.
• Must be trustworthy, responsible, proactive, and results-oriented.