Laundry Attendant

Responsibilities:

Linen & Laundry Operations:

• Collect, sort, and process all soiled linen, including bed sheets, pillowcases, towels, bath mats, and table linen.
• Operate industrial washing machines, dryers, and pressing equipment in accordance with manufacturer guidelines.
• Apply appropriate wash cycles, temperatures, and chemical dosages for different fabric types.
• Inspect all laundered items for stains, damage, or wear before returning them to circulation.
• Fold, press, and package linen to hotel standards, ensuring neat and wrinkle-free presentation.
• Maintain par stock levels and report shortfalls or excess linen to the supervisor.

Guest & Valet Laundry:

• Receive, tag, and process guest laundry and dry-cleaning requests within agreed turnaround times.
• Handle delicate and personal items with care, following fabric care instructions on garment labels.
• Ensure accurate return of laundered items to the correct guest rooms.
• Address any guest laundry complaints promptly and escalate where necessary.

Uniform Management:

• Collect, launder, press, and return staff uniforms on schedule.
• Keep a record of uniforms issued and flag damaged or missing items to HR/Housekeeping.

Equipment & Chemicals:

• Operate all laundry machinery safely and report faults or maintenance needs immediately.
• Measure and dispense laundry chemicals correctly to avoid waste and fabric damage.
• Perform basic cleaning and preventive maintenance of machines as per schedule.

Hygiene, Safety & Compliance:

• Adhere strictly to health, safety, and hygiene regulations at all times.
• Use personal protective equipment (PPE) when handling chemicals and hot equipment.
• Segregate and handle soiled linen in compliance with infection control procedures.
• Keep the laundry area clean, organized, and free of hazards throughout the shift.
• Report accidents, near-misses, or unsafe conditions to the supervisor immediately.

General Duties:

• Maintain accurate records of daily laundry output and chemical usage.
• Support the housekeeping team during peak periods as directed.
• Participate in training sessions, team briefings, and performance reviews.
• Carry out any other reasonable duties assigned by management.

Requirements:

• Minimum: Secondary School Certificate (WAEC/NECO) or equivalent.
• Certification in Laundry Operations or Hospitality Services is an advantage.
• Minimum of 1 year experience in a hotel laundry, commercial laundry, or housekeeping role.
• Prior experience with industrial washing and pressing equipment is preferred.
• Knowledge of fabric types, care labels, and appropriate washing techniques.
• Ability to operate industrial laundry equipment safely and efficiently.
• Physical stamina — ability to stand for extended periods and handle heavy linen.
• Strong attention to detail and commitment to quality standards.
• Good time management with the ability to prioritize tasks during busy periods.
• Trustworthy, discreet, and respectful when handling guest belongings.
• Team player with a positive, can-do attitude.

KPIs:

• Linen turnaround time meets or exceeds departmental targets.
• Guest laundry returned accurately and within the promised timeframe.
• Zero instances of damage or loss attributable to laundry handling.
• Chemical usage is within budgeted limits.
• Laundry area maintained to hygiene and safety standards at all inspections.
• Positive feedback from guests and internal departments.