Lagos Office Coordinator
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Job summary
We are seeking to hire a Lagos Office Coordinator (Business Development & Operations), a highly responsible and results-oriented professional to manage our Lagos office as a one-man operational and business hub. The role combines business development, provider relations, client service, & office coordination, while working closely with HQ.
Min Qualification:
Degree
Experience Level:
Mid level
Experience Length:
3 years
Working Hours:
Full Time
Job descriptions & requirements
Responsibilities:
Business Development & Growth:
- Identify, pursue, and secure corporate and individual HMO clients in Lagos
- Develop and maintain relationships with brokers, agents, and channel partners
- Prepare and submit business leads, proposals, and market intelligence reports
- Represent the organization at meetings, presentations, and industry engagements
Provider Relations:
- Engage hospitals, clinics, pharmacies, and diagnostic centers for onboarding
- Support provider credentialing and documentation in collaboration with Head Office
- Maintain professional relationships with existing healthcare providers
- Monitor service delivery quality and escalate issues when necessary
Operations & Client Service:
- Serve as the first point of contact for Lagos-based clients and enrollees
- Resolve enrollee complaints and service issues within approved guidelines
- Coordinate claims documentation and utilization data with Head Office
- Track service turnaround times and ensure compliance with agreed standards
Office Administration & Reporting:
- Coordinate daily office activities and basic administrative functions
- Maintain proper records, files, and correspondence
- Submit weekly activity reports and monthly performance summaries
- Ensure alignment with company policies, processes, and ethical standards
Requirements:
- Bachelor’s degree in Business Administration, Marketing, Health Management, or a related field
- Minimum of 3 to 5 years’ relevant experience, preferably within an HMO, healthcare, insurance, or service-driven organization
- Proven experience in business development, client relations, or operations
- Strong knowledge of the Lagos healthcare market is an advantage
- Strong communication and negotiation skills
- Ability to work independently and manage multiple responsibilities
- Excellent relationship management and problem-solving skills
- High level of integrity, professionalism, and accountability
- Proficiency in Microsoft Office and basic reporting tools
Key Performance Indicators (KPIs):
- Number of new clients and enrollees onboarded
- Number and quality of providers onboarded and retained
- Client satisfaction and complaint resolution timelines
- Accuracy and timeliness of reports submitted to Head Office
Reporting Line:
- Reports functionally to Head Office
- Works closely with Business Development and Operations teams
Compensation:
- Competitive and commensurate with experience
- Performance-based incentives tied to growth and service outcomes
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