Key Account Manager

About the Role

We are looking for a proactive and relationship-driven Key Account Manager to manage and grow strategic client accounts within a fast-paced marketing and advertising environment.

This role goes beyond traditional account management—you’ll act as a trusted partner to clients, ensuring campaigns deliver real results while uncovering opportunities for growth, retention, and long-term collaboration.

The ideal candidate understands both client service and marketing execution, and is comfortable working with cross-functional teams to bring ideas to life.

Key Responsibilities

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Serve as the primary point of contact for key client accounts

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Build and maintain strong, long-term client relationships

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Understand client goals, brand positioning, and campaign objectives

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Oversee the execution of marketing campaigns (digital, content, media, etc.)

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Collaborate with internal teams (creative, media, strategy) to deliver high-quality work

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Ensure projects are delivered on time, within scope, and aligned with client expectations

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Identify upsell and cross-sell opportunities across services

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Track campaign performance and present insights, reports, and recommendations

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Lead client meetings, presentations, and strategy sessions

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Proactively resolve issues and manage client expectations

Requirements

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Bachelor’s degree in Marketing, Business Administration, Communications, or related field

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3–5+ years of experience in Account Management, Client Service, or similar roles within a marketing/advertising agency

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Strong understanding of digital marketing (social media, paid ads, content, branding)

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Excellent communication, presentation, and interpersonal skills

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Proven ability to manage multiple clients and projects simultaneously

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Strong organizational and time management skills

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Results-driven mindset with a focus on client satisfaction and growth

Key Skills

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Client Relationship Management

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Campaign & Project Management

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Strategic Thinking

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Communication & Presentation

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Problem Solving

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Attention to Detail

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Commercial Awareness

What Success Looks Like

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High client retention and satisfaction

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Successful execution of impactful marketing campaigns

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Growth in client accounts and revenue

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Strong, trust-based relationships with clients

Why Join

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Work in a creative and fast-paced environment

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Opportunity to manage exciting brands and campaigns

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Collaborative team culture

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Growth and career development opportunities

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