Immediate Start
1 month ago
IT Support Officer
Xown Solutions Limited
Customer Service & Support
IT & Telecoms
NGN
75,000 - 150,000
Easy Apply
Skills Required
IT support experience Networking System Troubleshooting Hardware & SoftwareJob Summary
The IT Support Officer is responsible for providing technical assistance, maintaining computer systems and networks, troubleshooting hardware and software issues, and ensuring the smooth running of IT infrastructure to support business operations.
- Minimum Qualification : Degree
- Experience Level : Entry level
- Experience Length : No Experience/Less than 1 year
- Working Hours : Full Time
Job Description/Requirements
Responsibilities:
- Provide first-level technical support to staff via phone, email, or in person.
- Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
- Monitor and maintain IT equipment, ensuring optimal performance.
- Diagnose and resolve technical issues promptly, escalating when necessary.
- Set up accounts for new users and manage access permissions and passwords.
- Ensure security through access controls, backups, and firewalls.
- Assist with IT-related projects and system upgrades.
- Maintain accurate documentation of IT assets, incidents, and resolutions.
- Liaise with vendors and service providers for repairs and procurement.
- Provide user training and support on new systems and applications.
Requirements:
- Bachelor’s degree in Computer Science, Information Technology, or related field.
- Proven experience in IT support or a similar role.
- Strong knowledge of operating systems (Windows, MacOS, Linux) and Microsoft Office Suite.
- Familiarity with networking (LAN/WAN), internet protocols, and hardware troubleshooting.
- Basic knowledge of IT security best practices.
- Excellent problem-solving and communication skills.
- Ability to work under pressure and manage multiple tasks effectively.
Important Safety Tips
- Do not make any payment without confirming with the Jobberman Customer Support Team.
- If you think this advert is not genuine, please report it via the Report Job link below.
