IT Support
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Job summary
The IT Support will be responsible for providing technical support while primarily handling product training sessions, system demonstrations, and user onboarding for clients and internal staff. The ideal candidate must be comfortable interacting with users, explaining technical concepts clearly, and supporting IT solutions effectively.
Min Qualification:
HND
Experience Level:
Entry level
Experience Length:
2 years
Working Hours:
Full Time
Job descriptions & requirements
Responsibilities:
- Conduct product training sessions for clients and internal users.
- Deliver system demonstrations and presentations to prospective and existing clients.
- Assist clients with onboarding, setup, and basic troubleshooting of IT solutions.
- Provide first-level IT support and user assistance.
- Prepare training materials, user guides, and documentation.
- Coordinate the sales and business development team during demos and client engagements.
- Gather user feedback and report system issues or improvement areas.
- Ensure clients understand system features and best practices.
Requirements:
- HND/BSc in Computer Science, Information Technology, or a related field.
- Proven experience in IT support, training, or software demonstrations.
- Strong communication and presentation skills.
- Basic Knowledge of Accounting.
- Good understanding of IT systems, software applications, and basic networking.
- Ability to explain technical concepts simply and clearly.
- Customer-focused with a professional attitude.
- Willingness to learn new systems and technologies.
- Experience in an IT solutions or software company is an advantage
- Prior experience in client training or technical presentations is an advantage
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