IT Support Engineer

Anonymous Employer

Job Summary

IT Support Engineers, also known as Technical Support Engineers, provide technical support for clients experiencing hardware, software, and networking issues. They work either on-site or via remote systems to assist with software installations, network failures, hardware malfunctions, and other IT related issues. IT Support Engineer to assist our clients with all IT related technical support issues. As an IT Support Engineer, you will meet with clients to determine the nature of the problem, diagnose hardware or software issues, provide effective assistance, and maintain strong customer relationships. You may also be required to install new software applications and train clients on proper application use. To ensure success as an IT Support Engineer, you should have in-depth knowledge of business software and hardware systems, excellent troubleshooting skills, and high- level interpersonal skills. Ultimately, a top-class IT Support Engineer resolves all IT issues quickly and effectively while maintaining a good relationship with the client.

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 3 years

Job Description

• Installing and configuring client computer systems. 
• Responding to client IT support requests. 
• Meeting with clients to diagnose software, networking, or hardware issues. 
• Providing technical support on-site or via remote-access systems. 
• Offering solutions that meet the needs of the client. 
• Repairing hardware malfunctions, software issues, and networking problems. 
• Maintaining good client relations. 
• Tracking and managing work records. 
• Compiling job reports. 

IT Support Engineer Requirements: 
• Bachelor’s degree in Information Technology or Computer Science. 
• Proven work experience as a Technical Support Engineer. 
• Knowledge of web services, API, and IP based protocols. 
• Experience with scripting languages such as Perl or Shell. 
• Knowledge of computer hardware and networking systems. 
• Good time management skills. 
• Good interpersonal skills. 
• Ability to troubleshoot complex hardware and software issues. 
• Excellent written and verbal communication skills. 
• Ability to think critically. 

Share Job Post

Log In to apply now

Activate Notifications Stay productive - get the latest updates on Jobs & News
Deactivate Notifications Stop receiving the latest updates on Jobs & News
| Full Time |
NGN Confidential
Job Function: Software & Data
| Full Time |
NGN 250,000 - 400,000
Job Function: Software & Data
| Full Time |
NGN 250,000 - 400,000
Job Function: Software & Data