IT Officer

Responsibilities:

• Managing IT Systems: Oversee the hotel's computer systems, networks, and software applications to ensure they are running smoothly and efficiently.
• Data Security: Ensure that all systems are secure and protected against potential threats.
• Technical Support: Provide technical support to hotel staff, troubleshooting hardware, software, and network-related issues.
• Network Management: Manage and maintain the hotel's network infrastructure, including routers, switches, firewalls, and VPNs.
• Project Management: Plan, coordinate, and execute IT projects such as system upgrades, network expansions, or software implementations.
• Customer Service: Respond courteously and efficiently to queries and problems from guests and system users.
• Collaboration: Work closely with other hotel staff and departments to ensure seamless integration and operation of IT systems.

Requirements:

• Bachelor's degree in Information Technology, Computer Science, or related field.
• Proven experience in IT support or administration.
• Strong technical knowledge of computer hardware, software, and networks.
• Excellent problem-solving and troubleshooting skills.
• Familiarity with operating systems, such as Windows, Linux, and macOS.
• Knowledge of network protocols, security principles, and best practices.
• Ability to prioritise tasks and work under pressure.
• Excellent communication and interpersonal abilities.
• Attention to detail and accuracy in work.
• Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP) are a plus.
• IT support
• Hardware and software troubleshooting
• Network administration
• Security management
• IT policies and procedures
• Project management
• Technical documentation