IT ENGINEERS
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Job summary
We are seeking a dynamic and results-driven IT Support Engineer to join our team. The successful candidate will be responsible for hands-on technical activities, good Networking and server management knowledge, outstanding problem-solving and communication skills maintaining relationships with clients.
Min Qualification:
Degree
Experience Level:
Mid level
Experience Length:
3 years
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant Location:
Nigeria
Job descriptions & requirements
Responsibilities:
- Interacting with customers is a significant part of this IT Rep role.
- Research and identify solutions to software and hardware issues
- Diagnose and troubleshoot technical issues, including account setup and network configuration
- Knowledge and hands-on configuration of Active Directory
- Hands-on experience with Kyocera and HP printing machines, both hardware and software
- Good understanding of computer systems
- Good knowledge/ hands on CCTV surveillance systems
- Good knowledge/ familiarity with Cisco, Sophos and Microsoft 365
- Talk clients through a series of actions, either via phone, email, or chat, until they’ve solved a technical issue
- Install and configure computer systems
- Carry out Network installation from Layer 1 to at least Layer 3
- Monitor logged tickets and identify potential issues proactively
- Maintain relationships with new and existing clients.
- Conduct product or service presentations to potential clients, highlighting features and benefits.
- Prepare regular technical reports for team Supervisor review and meetings.
Requirements:
- Minimum qualification of Degree
- 3 years of previous experience in a similar role
Location: Lagos
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