IT Engineer

Responsibilities:

Network Management:

• Install, configure, and maintain LAN, WAN, WLAN, and VPN infrastructures.
• Configure and manage routers, switches, wireless access points, and firewalls.
• Monitor network performance and implement optimization strategies.
• Troubleshoot network connectivity, routing, DNS, DHCP, and bandwidth issues.
• Implement network security policies and access controls.
• Prepare network documentation and topology diagrams.

Server Administration:

• Deploy, configure, and manage Windows Server environments.
• Manage Active Directory, Group Policies, DNS, DHCP, and File Services.
• Manage antivirus, firewall, and endpoint protection solutions.
• Perform security assessments and vulnerability remediation.
• Monitor system logs and investigate security incidents.
• Ensure compliance with organizational security policies.

Technical Support & Service Delivery:

• Provide Level 1, Level 2, and Level 3 technical support.
• Diagnose and resolve hardware, software, networking, and security issues.
• Support desktops, laptops, printers, CCTV systems, biometric solutions, and collaboration platforms.
• Escalate critical incidents where necessary.
• Ensure timely resolution of support tickets in accordance with SLAs.

Project Implementation:

• Participate in IT infrastructure deployment projects.
• Conduct site surveys and technical assessments.
• Support implementation of Microsoft 365, networking, security, and surveillance solutions.
• Prepare technical reports and project completion documentation.
• Provide user training where required.

Documentation & Reporting

• Maintain accurate technical documentation.
• Prepare incident reports and root-cause analyses.
• Update asset management and inventory records.
• Submit weekly and monthly technical performance reports.

Requirements:

• A minimum of 3 years of experience
  
• A minimum of an HND in a related field