IT & Digital Operations Assistant
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Job summary
Chelis Group is seeking a highly creative, tech-savvy, solution-driven, and organised IT & Digital Operations Assistant to join our growing team at our Head Office in Surulere, Lagos. The successful candidate will provide day-to-day technical, digital, and operational support across the organization. The role will assist the Head of IT with routine
Min Qualification:
Degree
Experience Level:
Entry level
Experience Length:
2 years
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant Location:
Lagos, Nigeria
Job descriptions & requirements
Responsibilities:
- Providing first-level technical support to staff across the organisation.
- Troubleshooting basic Windows, computer, printer, and peripheral issues.
- Setting up and configuring computers, printers, and other IT equipment.
- Supporting staff with Microsoft Office and Google Workspace applications.
- Assisting with basic network troubleshooting and connectivity issues.
- Supporting routine website updates and basic WordPress maintenance.
- Creating and editing digital content using Canva and other relevant tools.
- Supporting the organisation's social media and digital platforms.
- Assisting with basic graphic design and digital communication activities.
- Using AI tools to improve productivity, content creation, research, and routine work processes.
- Maintaining proper documentation of IT issues, resolutions, equipment, and support requests.
- Assisting with basic system administration and user support.
- Following up on outstanding technical requests to ensure timely resolution.
- Escalating complex technical issues to the Head of IT when necessary.
- Supporting other IT and digital operations as assigned by the Head of IT.
Requirements:
- A minimum of 2 years of experience
- A minimum of a degree in a related field
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