IT and Digital Infrastructure Officer

Responsibilities:

Website and Digital Platform Management

• Maintain and update the Group's websites, digital platforms, domains and hosting services.
• Monitor website performance, security, backups and accessibility.
• Upload approved content and implement basic SEO and website analytics.

IT Hardware and Infrastructure Maintenance:

• Maintain computers, printers, routers, networks and other IT equipment.
• Conduct routine inspections, preventive maintenance and troubleshooting.
• Maintain IT asset inventories and coordinate repairs, replacements and vendor support.

Software and Systems Administration:

• Install, configure and update software, operating systems and business applications.
• Manage user accounts, email configurations, access permissions and software licences.
• Recommend digital tools and automation solutions to improve operational efficiency.

IT Support and User Assistance:

• Provide technical support and resolve hardware, software and connectivity issues.
• Set up computers, user accounts and applications for new employees.
• Support virtual meetings, training sessions and other organisational events.

Cybersecurity and Data Protection:

• Implement security measures, software updates and access controls to protect organisational systems.
• Manage data backups and report security vulnerabilities or potential data breaches.
• Promote secure password practices and the confidential handling of organisational information.

IT Facilities and Vendor Management:

• Ensure IT facilities and equipment remain operational and fit for purpose.
• Coordinate with internet service providers, website developers and technology vendors.
• Track maintenance schedules, warranties, renewals and IT-related expenditure.

Technology Improvement and Reporting:

• Assess IT needs and recommend suitable, cost-effective technology solutions.
• Research digital tools and automation opportunities to improve operations.
• Maintain IT records and prepare periodic reports on infrastructure, incidents and maintenance.

Requirements:

• Bachelor's degree or HND in Computer Science, Information Technology, Computer Engineering, Information Systems or a related discipline.
• At least 2–3 years of relevant experience in IT support, website management, systems administration or IT infrastructure maintenance.
• Practical knowledge of website administration, computer hardware, networking, software troubleshooting and website hosting.
• Familiarity with cybersecurity, data protection, cloud platforms and IT asset management.Strong problem-solving, communication, organisational and time-management skills.
• Relevant certifications such as CompTIA A+, Network+, Security+ or CCNA will be an advantage.