IP Projects and Implementation Engineer

Who are we?
Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.
A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.
Help us challenge assumptions, uncover bias, and remove barriers—because progress starts with fresh ideas. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.
Job Summary
Proactively Performs Network Fulfilment activities. Highlights issues and drives resolution when required.
Responsibilities
Network Fulfilment

• Performs Network Service fulfilment for quote to cash transactional tickets for all network and datacenter products (Interconnections, IX, ECX etc.)
• Picks up where OTA has failed and fulfils the order based on customer requirements while maintaining SLA targets
  

Problem Solving/Assessment

• Applies appropriate methodologies and tools for analyzing a range of standard, functional and/or cross-functional issues
• Assists in identifying process gaps and issues
• Dynamic forward thinking to ensure customers are not impacted by process/technical failures
  

Release Management

• Documents business requirements
• Supports in developing cross-functional BRDs
• Coordinates with stakeholders to analyze, define and document business processes within and across functional areas
• Assist in performing user acceptance testing (UAT)
• Reports back to the track lead on testing progress
• Aids in updating process and procedural documentation
• Assists with post deployment analysis
  

Project Management

• Supports project plans and resources, tracking timelines and ensuring status updates are periodically communicated
• May help identify risks and issues
  

Reporting and Metrics

• Supports status reporting providing periodic project updates, communicating identified risks, issues and concerns
• Performs ad-hoc reporting
  

CSI

• Takes part in cross functional discussions to drive issues, challenges and prioritization efforts
• Updates CSI and Issues logs ensuring the relevant detail is provided
  

Qualifications

• Bachelors Degree Or Equivalent Experience
• CompTIA A+ / Network+
  

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
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