Immediate Start
New
1 week ago
Job Summary
We are seeking a dedicated Customer Care Representative Intern to join our IT Training company based in Ikeja and Lagos. The ideal candidate will serve as the primary point of contact for clients, providing exceptional support, addressing inquiries, and ensuring a seamless customer experience.
- Minimum Qualification : OND
- Experience Level : Internship & Graduate
- Experience Length : No Experience/Less than 1 year
- Working Hours : Full Time
Job Description/Requirements
Responsibilities:
- Serve as the first point of contact for inquiries, providing accurate information about IT training programs and services.
- Handle customer queries and complaints professionally via phone, email, and in-person interactions.
- Assist prospective students with course registration, payment, and onboarding processes.
- Maintain records of customer interactions and follow up to ensure satisfactory resolutions.
- Collaborate with the training and administrative teams to deliver an excellent customer experience.
- Provide updates to customers on training schedules, class changes, and program developments.
- Promote the company's training programs and internship opportunities to potential clients.
- Ensure a clean and organised reception area and maintain the company's professional image.
Requirements:
- Minimum of an OND/HND/bachelor’s degree in a relevant field.
- Strong communication, interpersonal, and problem-solving skills.
- Proficiency in Microsoft Office Suite (Word, Excel, and PowerPoint).
- Previous experience in a customer care or administrative role is an advantage.
- Ability to multitask, prioritise, and work under minimal supervision.
- Familiarity with IT training or a related field is a plus.
- Working Hours: Monday to Saturday, 8:00 am – 4:00 pm (with one day off).
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