Immigration Officer

Locations: Lagos state
Employment Type: Full-time
About The Job
This job role is in the travel industry and we are looking for dedicated professional to help drive the service objectives of the organization.
Responsibilities
Counsel & process clients for Permanent Residency, business/Work Permit, and all type of visa for various destination and countries.
Support and guide all customers with their queries such as Passport, Visa & Immigration advisory.
Resolve customer issues and complaints in a creative and timely manner to maintain trust.
Liaise with the broader Operations team to ensure customer resolution and satisfaction.
Relate with partners to find the best solution for our clients.
Prepare and co-ordinate itinerary (both Lagos and out-of-station) on behalf of expatriate clients as may be required.
Process immigration requirements associated with the various requests.
Keep clients’ up-to-date record on expiry dates of visas, quotas, CERPAC, passports etc.
Prepare and send out weekly reports to clients on the status of their expatriates.
Prompt and accurate processing of visa requests in accordance with embassy policy.
Ensure proper correspondence with clients and provide prompt update/feedback on information regarding client transactions.
Promptly handle E-passport requests from clients.
Drive sales, handle basic administration and activity reporting.
Any other assigned duties.
Requirements
HND / BSc Degree in international relations or related field
2+ years in the Immigration & travel industry.
Proficiency in Immigration law is a prerequisite
The Candidate should be proficient in the English Language.
Customer-oriented approach and exemplary sales skills
Ability to manage crises and emergencies within and outside working hours
Application Closing Date
31st October, 2024.
How to Apply
Interested and qualified candidates should send their CV and Application to: jobs@choicetalents.com.ng using the Job Title as the subject of the mail.
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