Human Resources & Operations Manager
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Job summary
The Human Resources & Operations Manager will oversee Lextorah's human resources, people management and daily business operations. The role is responsible for ensuring effective staff management, operational efficiency, accountability and compliance with company policies.
Min Qualification:
Degree
Experience Level:
Entry level
Experience Length:
2 years
Language Requirement:
English
Work Type:
Full Time
Working Hours:
8 to 5
Applicant Location:
Nigeria
Job descriptions & requirements
Responsibilities:
- Oversee the entire employee lifecycle, including recruitment, onboarding, staff records, attendance, leave administration, performance appraisals, employee relations, training, disciplinary matters and HR compliance.
- Manage daily business and administrative operations, supervise the Admin Team, monitor service delivery, ensure staff punctuality and operational efficiency, and resolve administrative challenges.
- Establish and monitor staff KPIs, conduct performance reviews, address underperformance, promote accountability and recommend appropriate staff rewards or disciplinary measures.
- Develop, implement and monitor operational policies, SOPs, reporting structures and internal controls, while identifying opportunities for process improvement and automation.
- Provide regular HR and operational reports to the MD, covering staff performance, attendance, recruitment, operational issues, outstanding tasks and recommendations for organisational improvement.
Requirements:
- Minimum 5 years' relevant experience in HR, administration or business operations.
- At least 2–3 years in a supervisory or managerial position.
- Experience managing recruitment, employee relations and performance management.
- Experience developing HR policies, SOPs and operational systems.
- Strong knowledge of Nigerian employment practices.
- Experience in education, technology or service-oriented organisations is an advantage.
- Professional certification (CIPM, CIPD or SHRM) is preferred.
Required Skills and Competencies:
- Strong leadership and people-management skills.
- Excellent communication and interpersonal skills.
- Strong organisational and administrative abilities.
- Problem-solving and decision-making skills.
- Performance monitoring and reporting.
- Conflict resolution and employee relations.
- Proficiency in Microsoft Office and Google Workspace.
- Familiarity with HR software, workflow automation and AI productivity tools.
- Ability to work independently with minimal supervision.
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