Human Resources Officer

Responsibilities:

Administrative Functions:

• Office Management
• Manage and maintain physical and digital filing systems
• Handle incoming and outgoing correspondence, emails, and phone calls
• Schedule appointments, meetings, and interviews
• Coordinate travel arrangements for employees
• Order office supplies and maintain inventory
• Manage general office organisation and maintenance
• Support other departments with administrative tasks and projects as needed

Recruitment & Onboarding:

• Manage the end-to-end recruitment process — including posting job openings, screening resumes, and scheduling interviews
• Coordinate new hire orientation and onboarding processes
• Maintain employee records and update HR databases

Employee Relations & HR Operations:

• Policies & Compliance
• Handle employee inquiries and concerns regarding HR policies and procedures
• Manage the preparation and distribution of HR policies, procedures, and employee handbooks
• Maintain strict confidentiality and handle sensitive HR information appropriately
• Manage workplace investigations and disciplinary actions as needed

Employee Relations:

• Manage employee relations issues, including conflict resolution and mediation
• Conduct exit interviews and analyse feedback to improve employee satisfaction and retention

Performance Management:

• Manage performance evaluation processes
• Manage performance management processes, including goal setting and performance reviews

Training & Development:

• Coordinate training programmes and workshops for employees
• Track employee training and development progress

Benefits Administration:

• Manage the administration of employee benefits programmes, including health insurance, retirement plans, and wellness programmes
• Help employees understand their benefits and assist with enrolment processes

Continuous Improvement:

• Stay updated on HR best practices and industry trends
• Participate in HR meetings and contribute ideas for process improvements

Requirements:

• Minimum qualification of HND
• 3 years of previous experience in a similar role