HR & Operations Manager

Responsibilities:

• Oversee daily business operations and ensure smooth workflow.
• Manage staff recruitment, onboarding, attendance, performance, and discipline.
• Develop and implement operational policies and standard operating procedures (SOPs).
• Monitor staff productivity and ensure accountability across departments.
• Maintain exceptional customer service standards and resolve customer complaints professionally.
• Identify opportunities to improve business performance, revenue, and operational efficiency.
• Manage staff schedules, internal communication, and administrative processes.
• Monitor operational expenses and ensure efficient use of company resources
• Prepare operational reports and provide management with recommendations for business improvement.
• Ensure professional conduct, workplace cleanliness, and adherence to company standards.

• Bachelor’s degree in business administration, human resources, operations management, or a related discipline.
• Minimum of 3 years’ relevant operations management experience.
• Previous experience in a reputable, well-established organisation is essential.
• HR management experience is highly desirable.
• Strong understanding of business operations, staff management, and organisational development.
• Demonstrated ability to improve operational efficiency and contribute to business growth.
• Excellent customer service and client relationship management skills.
• Strong leadership, problem-solving, and decision-making abilities.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office and relevant administrative software.
• Must be professional, well-groomed, organised, and detail-oriented.
• Must demonstrate integrity, discretion, punctuality, and a strong sense of responsibility.

Key Skills:

• Operations Management
• Human Resource Management
• Staff Recruitment and Performance Management
• Customer Service Excellence
• Business Development and Growth Strategy
• Leadership and Team Management
• Conflict Resolution
• Process Improvement and SOP Implementation
• Administrative Management
• Report Writing and Data Analysis
• Time Management and Organisation

Ideal Candidate:

• We are looking for someone proactive, confident, disciplined, and commercially minded.
• The successful candidate must be able to manage people effectively, enforce company policies fairly, maintain high professional standards, and identify practical ways to grow the business.
• Experience in healthcare, hospitality, luxury retail, beauty, or other customer-focused industries will be an advantage.

How To Apply:

• Interested and qualified candidates should submit their CV through Jobberman, highlighting their relevant operations management experience, HR expertise, leadership achievements, and previous employers.
  

Location: Lekki Phase 1, Lagos

Remuneration: NGN 250,000-325,000 Monthly

Note: Only candidates who meet the minimum experience and qualification requirements will be considered.