§ Assigns workers their duties and inspects work for conformance to prescribed standards of cleanliness.
§ Investigates complaints regarding housekeeping service and equipment, and takes corrective action.
§ Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
§ Answer immediately to request from guests, as well as from other departments
§ Load cart with supplies such as linens and move it to the required area
§ Enter guest rooms by adhering to proper procedures and ensure they are vacant
§ Replace used amenities in guest rooms
§ Provide clean linens and terry for dirty ones
§ Fold terry, make beds, and ensure bathrooms are clean
§ Take away, room service items, dirty linen, and trash
§ Perform check on all room appliances to ensure they are in good working condition
§ Adjust furniture, desk items, and appliances when necessary
§ Dust furnishings and walls and remove marks from them
§ Carry out floor care duties in hallway and guest rooms, and vacuum carpets
§ Adhere to all safety, security, and company procedures and policies
§ Provide immediate report of any safety hazards, injuries, maintenance problem, or accidents to the supervisor
§ Coordinates work activities among departments.
§ Conducts orientation training and in-service training to explain policies, work procedures, and to demonstrate use and maintenance of equipment.
- Minimum of OND plus 2 years experience in hospitality industry or 5 years experience in the Hospitality industry
- Good written and verbal communication