Job Summary

The main purpose of the Head Housekeeper is to oversee, coordinate and organise the housekeeping department to ensure an exceptional service in room cleaning and room preparation. You will enforce company brand standard of quality and cleanliness and ensure an efficient use of all cleaning equipment and material.

  • Minimum Qualification: Degree
  • Experience Level: Senior level
  • Experience Length: 3 years

Job Description/Requirements

Manage departmental storage inventory:

  • Manage departmental inventory
  • Manage departmental par stock level
  • Manage stationery departmental stocks
  • Manage crockery, glassware, and cutlery departmental stocks
  • Manage minibar stock
  • Manage linen stock
  • Manage welcome product stock

Organise administrative tasks:

  • Manage lost & found
  • Manage deep cleaning
  • Manage public area cleaning

Ensure room & meeting room are prepared for guests arrival:

  • Organise the VIP settings
  • Check the room before guest arrival
  • Organise room cleaning
  • Control the room cleaning
  • Control room defects
  • Organise turn down service
  • Manage linen cleaning
  • Organise mini-bar service
  • Ensure guest services are correctly executed
  • Control access
  • Participate in the safety & security committee
  • Participate in the opening and closing of the department
  • React in case of a security incident
  • Ensure employees & guest safety

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