Housekeeping Control Desk Personnel

Responsibilities:

• Coordinate daily housekeeping activities and communicate work assignments to housekeeping staff.
• Receive, record, and communicate housekeeping requests from guests, the front office, and other departments.
• Monitor and update room status, including rooms cleaned, inspected, occupied, vacant, and ready for guests.
• Maintain accurate records of housekeeping activities, staff assignments, room inspections, and outstanding tasks.
• Communicate room readiness and status updates promptly to the front office.
• Follow up with housekeeping staff to ensure assigned tasks are completed within the required timeframe.
• Coordinate with the maintenance department regarding room defects, repairs, and equipment issues.
• Record and track guest requests for extra towels, toiletries, linen, and other housekeeping supplies.
• Handle telephone calls, internal messages, and departmental communication professionally.
• Maintain logs of lost-and-found items and ensure that found property is reported and handled according to company procedures.
• Prepare shift reports, handover notes, and daily housekeeping activity summaries.
• Monitor staff attendance and update duty rosters or task allocation records as required.
• Escalate guest complaints, urgent requests, and operational issues to the Housekeeping Supervisor or Manager.
• Ensure housekeeping documentation and information are handled accurately and confidentially.
• Perform other administrative and coordination duties as assigned by management.

Requirements:

• A minimum of 1 year of experience
  
• A minimum of an SSCE