Housekeeper

Responsibilities:

• Perform all housekeeping duties, as necessary, including:
• Empting of trash containers; removing of soil, dirt, soap build-up, and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain, and floor; disinfecting toilets
• Replacing facial, toilet tissue, and bathroom amenities in the correct amount and location;
• Inspecting the condition of bathrobes and replacing soiled/damaged ones
• Removing dirty bed linen and making up beds with clean linen; replacing laundry bags and slips; cleaning closets and door tracks in check-out rooms
• Removing dust and debris
• Ensuring the correct amount and placement of hangers, extra blanket/pillow, and luggage rack
• Dusting and polishing all furniture
• Realigning furniture to the floor plan, and checking under bed(s), chairs, and sofa for debris and removing the same, if present.
• Inspecting the condition of all furniture for tears, rips, or stains; reporting any damages to the Facility Manager
• Removing all dust, debris, and foreign particles from upholstered furniture, including crevices and under cushions; dusting pictures, frames, and mirrors
• Removing dust and debris on television and remote controls; cleaning all lamps and light switches; checking for proper working order; removing dust, spots,s and smears from windows, ledges, and frames; removing dust, grease, and smears from telephones and repositioning properly; removing dust on drapes weekly and realigning to correct position daily
• Updating the status of rooms cleaned on the assignment sheet
• Returning and restocking the cart at the end of the shift
• Reporting any damages or maintenance problems to the Facility Manager; turning over any lost and found items from guest rooms to the GM; and re-hanging and refolding guest clothing.
• Regularly assists with deep cleaning projects and uses correct cleaning chemicals for designated surfaces.
• Responsible for the cleanliness of guest rooms as well as the cleanliness of common areas as assigned, and assure the highest possible level of guest satisfaction.
• Stock and maintain housekeeping carts and storage rooms, and obtain a list of prospective check-outs and vacant rooms that need to be cleaned immediately.
• Tag lost and found items properly and turn them in to management.
• Perform towel service responsibilities as needed and perform turn-down services as needed.
• Clean assigned guest rooms and public areas in compliance with standards.
• Maintain complete knowledge of correct maintenance and use of equipment.
• Monitor and maintain cleanliness, sanitation, and organization of assigned work areas, and maintain positive guest relations services at all times.
• Anticipate guests' needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.
• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately and resolve guest complaints, ensuring guest satisfaction.
• Demonstrate and promote a strong commitment to providing the best possible experience for our guests and employees.
• Report maintenance issues to the Floor Supervisor immediately.
• Comply with all safety and security policies in accordance with Company standards.
• Perform any other job-related duties as assigned.

Requirements:

• Minimum of 2 years of experience
• Minimum of OND