Housekeeper
Job summary
The housekeeper is responsible for ensuring that all guest rooms, public areas and assigned facilities within Reens Suites & Apartments are cleaned, maintained and presented to the highest standards at all times. The role involves cleaning guest rooms, changing bed linens and replenishing amenities, reporting maintenance issues and ensuring a safe, hygienic and welcoming environment for guests. Housekeepers are expected to uphold the hotel's quality standards, maintain confidentiality of guest information, and provide excellent customer service while supporting the smooth day-to-day operations of the hotel.
Job descriptions & requirements
Responsibilities:
- Clean and service guest rooms according to hotel standards.
- Change bed linens, make beds and replace towels.
- Dust, vacuum, mop and sanitise rooms and public areas.
- Replenish guest supplies and amenities.
- Clean bathrooms and ensure all fixtures are functioning properly.
- Report maintenance defects, damages and missing items promptly.
- Ensure corridors, stairways and public areas remain clean and presentable.
- Collect and deliver laundry as required.
- Adhere to health, safety and hygiene standards.
- Handle lost and found items in accordance with hotel procedures.
- Assist with deep cleaning programmes and special cleaning assignments.
- Ensure cleaning equipment and supplies are used safely and stored correctly.
- Maintain accurate housekeeping records and checklists.
- Respond promptly to guest requests and housekeeping enquiries.
- Support other departments where required to ensure excellent guest satisfaction.
Requirements:
- Previous housekeeping or hotel cleaning experience preferred.
- Good attention to detail and cleanliness standards.
- Ability to work independently and as part of a team.
- Good communication and interpersonal skills.
- Physically fit and capable of carrying out cleaning duties.
- Professional appearance and positive attitude.
- Ability to work shifts, weekends and public holidays when required.
Remuneration: NGN 70,000 Monthly
Reporting To: Housekeeping Supervisor
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