House Manager

Responsibilities:

• Oversee the day-to-day operations of the serviced apartments to ensure efficient service delivery and guest satisfaction.
• Supervise housekeeping, front desk, maintenance, security, and other support personnel.
• Ensure all apartments, rooms, common areas, and facilities are clean, properly furnished, and maintained to established standards.
• Coordinate guest check-ins, check-outs, reservations, and special guest requests.
• Monitor room availability, occupancy levels, bookings, and apartment turnover.
• Ensure guests receive prompt, professional, and courteous service throughout their stay.
• Handle guest complaints, enquiries, and service-related issues professionally and efficiently.
• Develop and enforce operational procedures, housekeeping standards, and hospitality service policies.
• Monitor inventory of toiletries, cleaning materials, linens, food supplies, and other operational items.
• Coordinate maintenance, repairs, and facility inspections to ensure all equipment and utilities are functioning properly.
• Manage staff schedules, duty rosters, attendance, and performance.
• Train and guide employees on customer service, housekeeping, safety, and operational standards.
• Monitor operational expenses, control costs, and ensure efficient use of resources.
• Coordinate with vendors, suppliers, laundry services, and other service providers.
• Ensure compliance with health, safety, sanitation, and hospitality regulations.
• Monitor guest feedback, online reviews, and service quality, implementing improvements where necessary.
• Prepare daily, weekly, and monthly operational reports for management.
• Support revenue generation through effective occupancy management, guest retention, and service improvement.

Requirements:

• HND in Hospitality Management, Hotel Management, Business Administration, or a related field.
• Proven years of experience in hotel management, serviced apartment operations, housekeeping supervision, or hospitality management.
• Proven experience managing serviced apartments, hotels, guest houses, or similar hospitality facilities.
• Strong knowledge of front desk operations, reservations, housekeeping, guest relations, and facility management.
• Good understanding of room occupancy management, booking systems, and hospitality operations.
• Excellent customer service, communication, and interpersonal skills.
• Strong leadership and staff management abilities.
• Good knowledge of inventory control, procurement, budgeting, and operational cost management.
• Ability to handle guest complaints and resolve operational challenges professionally.
• Proficiency in Microsoft Office and hotel/property management software.
• Strong organizational, multitasking, and problem-solving skills.
• High level of professionalism, integrity, attention to detail, and personal presentation.
• Ability to work flexible hours, including weekends and public holidays when required.