House Keeper

Responsibilities:

Apartment cleaning & presentation:

• Clean and prepare all apartment units thoroughly before guest check-in, ensuring rooms are spotless, fresh, and styled to the Bezalel standard.
  
• Make beds neatly, replace linen and towels, and ensure all soft furnishings are free from stains, odours, and wrinkles.
  
• Dust, vacuum, mop, and disinfect all surfaces - including bathrooms, kitchens, living areas, and balconies to a consistently high standard.
  
• Replenish guest amenities (toiletries, kitchen supplies, paper products) in each unit ahead of arrival and during extended stays.
  
• Ensure all apartment fixtures, appliances, and furniture are clean, in good working order, and properly arranged before each guest's arrival.

Turnover & checkout cleaning:

• Execute full apartment turnovers efficiently between guest departures and new arrivals, meeting the timeline set by the Operations Supervisor.
  
• Report any damage, missing items, or maintenance issues discovered in a unit immediately after guest checkout.
  
• Strip and replace all bed linen and towels, and ensure soiled laundry is sent for washing promptly.

Common areas & shared spaces:

• Clean and maintain all shared areas, including corridors, lobbies, staircases, and any communal facilities to the same standard as apartment units.
  
• Ensure entrances and reception areas are always tidy, presentable, and free from clutter.

Laundry & linen management:

• Manage the laundering, folding, and storage of all apartment linen and towels, ensuring adequate clean stock is always available.
  
• Report low linen stock to the Operations Supervisor to trigger replenishment in line with reorder levels.

Guest communication & discretion:

• Communicate courteously and professionally with guests when housekeeping activities overlap with their presence in the apartment.
  
• Respect guest privacy and personal belongings at all times, handle all items with care and never disturb or move guest property unnecessarily.
  
• Report any guest complaints, special requests, or concerns to the Operations Supervisor promptly.

Supplies & reporting:

• Monitor and report stock levels of cleaning products, guest amenities, and linen to the Operations Supervisor.
  
• Use cleaning materials responsibly and in accordance with product instructions and safety guidelines.
  
• Complete any housekeeping checklists, inspection forms, or logs required by management accurately and on time.

Key Performance Indicators:

• Guest experience rating - 100%+ positive score per quarter.
  
• Unit readiness - all assigned apartments prepared and cleared for check-in by the agreed time, with zero late handovers.
  
• Damage reporting - 100% of defects and damage reported to the Operations Supervisor within the same shift.
  
• Linen availability - zero incidents of insufficient clean linen for a scheduled check-in.
  
• Checklist compliance - housekeeping checklists completed accurately for every unit, every shift.

Requirements: 

• Minimum of SSCE (WAEC/NECO) or Ordinary National Diploma (OND) in any discipline.
  
• Prior experience in cleaning, housekeeping, or a related role is an advantage but not mandatory- full training will be provided.
  
• Physically fit and able to carry out cleaning tasks, including lifting, bending, and standing for extended periods.
  
• Reliable, punctual, and able to work a structured Monday – Saturday schedule.
  
• Honest, trustworthy, and comfortable working in private residential spaces occupied by guests.
  
• Basic ability to communicate in English.
  
• Previous housekeeping experience in a hotel, short-let apartment, or domestic setting.
  
• Familiarity with professional cleaning products, equipment, and hygiene standards.