Hotel Supervisor

Responsibilities

• Supervise and coordinate all hotel operations, including front desk, housekeeping, guest services and maintenance.
• Ensure high-quality service delivery and guest satisfaction from check-in to check-out.
• Monitor staff performance, maintain discipline and professionalism among team members.
• Develop and implement marketing strategies to promote the hotel, attract new guests and maintain loyal clientele.
• Work towards achieving monthly and quarterly revenue and occupancy targets through creative promotions and guest engagement.
• Handle guest requests, inquiries and complaints promptly, ensuring issues are resolved effectively.
• Maintain operational records, including guest bookings, payments and inventory logs.
• Ensure all hotel areas are clean, well-presented and meet safety and hygiene standards.
• Assist in budgeting, financial reporting and expense monitoring.
• Work closely with management to review operations, identify improvement opportunities and support hotel growth initiatives.

Requirements:

• Bachelor’s degree or equivalent qualification in Hospitality Management, Business Administration or a related field.
• Minimum of 5 years of proven experience in hotel supervision, guest relations or hospitality management.
• Strong leadership, communication and interpersonal skills with the ability to manage and motivate staff.
• Excellent organizational skills, attention to detail and ability to multitask in a fast-paced environment.
• Experience in creating and executing marketing or promotional campaigns to boost bookings and revenue. 
• Good understanding of hotel management systems, reservation software and basic accounting tools.
• Professional appearance, good grooming and a customer-oriented attitude.
• Humble, reliable and self-driven, with a genuine passion for hospitality and guest care.
• Flexibility to work under pressure and adapt to changes in schedule or hotel operations.