Hotel Receptionist
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New
Job summary
The Hotel Receptionist is responsible for providing excellent customer service to guests, handling check-ins and check-outs, and ensuring a smooth and pleasant stay experience.
Min Qualification:
Degree
Experience Level:
Entry level
Experience Length:
1 year
Language Requirement:
English
Working Hours:
Full Time - Rotating Schedule
Applicant Location:
Nigeria
Job descriptions & requirements
Responsibilities:
- Welcome guests warmly and assist with check-in and check-out procedures.
- Handle guest reservations, bookings, and cancellations.
- Respond to guest inquiries, requests, and complaints promptly.
- Maintain accurate records of guest information and room availability.
- Answer phone calls and direct them appropriately.
- Coordinate with housekeeping and maintenance for room readiness.
- Process payments and issue receipts.
- Ensure the front desk area is clean, organized, and professional at all times.
Requirements:
- Minimum of HND / B.Sc. in any related field.
- Proven experience in customer service or hospitality is an added advantage.
- Good communication and interpersonal skills.
- Basic computer knowledge (MS Word, Excel, and booking systems).
- Professional appearance and attitude.
- Ability to multitask and work under pressure.
- Proximity to work location.
- Excellent communication skills.
- Strong customer service orientation.
- Attention to detail.
- Problem-solving skills.
- Time management and organization.
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