Hotel Manager

Responsibilities:

• Oversee the daily operations of the hotel to ensure efficient service delivery and guest satisfaction.
• Supervise and coordinate the activities of the front office, housekeeping, food and beverage, and other operational departments.
• Ensure compliance with company policies, hospitality standards, and health and safety regulations.
• Lead, mentor, and evaluate staff performance while promoting a positive and productive work environment.
• Monitor operational budgets, control costs, and optimize resource utilization to achieve business objectives.
• Handle guest inquiries, complaints, and feedback promptly, ensuring timely resolution and high customer satisfaction.
• Develop and implement strategies to improve operational efficiency, service quality, and overall hotel performance.
• Prepare operational reports, monitor key performance indicators, and provide recommendations for continuous improvement.

Requirements:

• Minimum of an HND from a reputable polytechnic or university with professional certifications, including certification in hospitality management
• A minimum of 5 years of proven hospitality industry experience in a similar position and an unbroken success track record are compulsory
• Strong operational and people management skills
• Ability to oversee front office, housekeeping, F&B, and general hotel operations
• Preferred Gender: Male
• Preferred Age: 35-45 years