Responsibilities:

Oversee the day-to-day operations of the hotel, including front office, housekeeping, food & beverage, and maintenance
Ensure excellent customer service delivery and handle guest complaints professionally
Supervise, train, and manage hotel staff to maintain high performance and service standards
Develop and implement operational policies and procedures
Monitor occupancy rates, revenue performance, and overall financial health of the hotel
Prepare budgets, manage expenses, and optimize profitability
Ensure compliance with health, safety, and regulatory standards
Coordinate marketing and sales initiatives to drive bookings and revenue growth
Maintain strong relationships with vendors and service providers
Conduct regular inspections to ensure cleanliness, safety, and quality standards

Requirements:

Bachelor’s degree in Hospitality Management, Business Administration, or a related field
3–6 years of experience in hotel management or a similar leadership role
Strong understanding of hotel operations and industry best practices
Proven leadership and team management skills
Excellent customer service and problem-solving abilities
Financial management and budgeting experience
Strong communication and interpersonal skills
Proficiency in hotel management software and Microsoft Office tools

Key Competencies: