Hotel Manager
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Job summary
The Hotel Manager is responsible for overseeing the daily operations of the hotel to ensure excellent guest service, efficient staff performance, and profitable business operations. The role involves managing departments, maintaining high hospitality standards, and ensuring compliance with safety, quality, and regulatory requirements.
Min Qualification:
Degree
Experience Level:
Entry level
Experience Length:
2 years
Job descriptions & requirements
Responsibilities:
- Oversee daily hotel operations, including front office, housekeeping, food & beverage, and maintenance.
- Ensure high standards of customer service and guest satisfaction.
- Recruit, train, and supervise hotel staff.
- Develop and manage budgets, financial reports, and cost controls.
- Implement hotel policies, procedures, and service standards.
- Handle guest complaints and resolve issues professionally.
- Monitor occupancy rates, reservations, and pricing strategies.
- Ensure compliance with health, safety, and hospitality regulations.
- Coordinate marketing and promotional activities.
- Prepare operational and performance reports for management.
Requirements:
- Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
- Proven experience in hotel management or a senior hospitality role.
- Strong leadership, communication, and customer service skills.
- Good knowledge of hotel operations and reservation systems.
- Financial management and budgeting skills.
- Ability to work flexible hours, including weekends and holidays.
- Problem-solving and decision-making abilities.
- Professional appearance and attitude.
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