Job summary
A reputable hotel is seeking to hire an experienced, dedicated, and result-oriented Hotel Manager to oversee the daily operations of the hotel and ensure excellent service delivery. The daily operations of the hotel and ensures a smooth run, motivating hotel staff.
Job descriptions & requirements
Responsibilities:
- Oversee the daily operations of the hotel and ensure smooth running of all departments.
- Supervise, coordinate, and motivate hotel staff.
- Ensure excellent customer service and guest satisfaction.
- Manage room bookings, check-ins, check-outs, and guest relations.
- Monitor hotel sales, revenue, expenses, and operational performance.
- Handle guest complaints and resolve issues professionally.
- Ensure compliance with hotel policies, procedures, and safety standards.
- Coordinate with the HR, housekeeping, kitchen, front desk, and maintenance teams.
- Prepare operational reports and provide regular updates to management.
- Ensure cleanliness, proper maintenance, and professional standards throughout the hotel.
- Develop strategies to improve customer satisfaction and increase revenue.
Requirements:
- Minimum qualification of a BSc.
- 2 years of previous experience in a similar role.
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