Hotel Manager

Responsibilities:

• Looks after the daily operations of a hotel.
• Creates a strategy and follows through with the marketing of the hotel.
• Hiring and training new staff, and creating and maintaining work schedules.
• Maintain constant communication with the director, staff, and guests to ensure proper operations of the hotel.
• Develop, implement, and maintain quality assurance protocols.
• Increase the efficiency of existing processes and procedures to enhance the hotel's internal capacity.
• Ensure that operational activities remain on time and within management
• Ensure SOP implementation in all departments and check the same during routine operational checks.
• Randomly inspecting the stores (F & B / Kitchen) to check the stock in hand (quality, par stock levels, expiry etc) with the F & B Manager & Chef
• Monitor the coordination between all departments for smooth & efficient operations.
• Dealing with Suppliers / Vendors for quality products involving Purchase Manager and providing performance assessment of vendors every quarter to HO Purchase.
• Inspecting all departments for SOP implementation.
• Inspecting all departments with their respective Managers for cleanliness, ambience, service readiness, staff grooming & hospitality culture.
• Monitor the coordination between all departments for smooth & efficient operations.
• Assessing and reviewing customer satisfaction and service recovery process.
• Meet all dept. heads to review & train the staff to upkeep the human capital.
• Identifying staff learning needs and assisting with staff development
• Providing timely and constructive feedback to all direct reports as and when required either formally or informally.
• Monitor and maintain operation & overhead costs to maintain maximum revenue for the hotel.
• Be available on call 24 hours a day to resolve any urgent problems on emergencies.
• Responsible for the overall management of the operation of the hotel.
• Any other duties assigned

Requirements:

• Minimum academic qualification of a Bachelor's degree in Hospitality Management
• Minimum of 3 years of work experience in a Hotel as a Deputy Manager, Asst. Operations Manager or Hotel Manager.
• Excellent revenue management skills with experience in budgets, P&Ls and forecasting.
• Working with colleagues to share skills, knowledge, resources and networks.
• Highly focused and possess excellent communication skills, motivated and professional in appearance and presentation.
• Computer Knowledge, MS Office.