Manager

Responsibilities:

• Oversee the daily operations of the hotel and ensure smooth coordination across all departments.
  
• Supervise hotel departments including Front Office, Housekeeping, Food & Beverage, Maintenance and other operational units.
  
• Ensure high standards of guest service and customer satisfaction are consistently maintained.
  
• Handle guest complaints, concerns, and escalated service issues professionally and promptly.
  
• Supervise, coordinate, and evaluate hotel staff to ensure productivity and adherence to operational standards.
  
• Monitor staff attendance, punctuality, grooming, discipline, and compliance with hotel policies.
  
• Oversee room reservations, check-ins, check-outs, occupancy and overall guest experience.
  
• Monitor hotel revenue, expenses, operational costs and other key performance indicators.
  
• Assist in developing and implementing operational budgets and cost-control measures.
  
• Monitor hotel supplies, equipment and inventory to minimise wastage and unnecessary expenditure.
  
• Conduct regular inspections of guest rooms, facilities, public areas and service areas to ensure quality standards are maintained.
  
• Ensure the hotel maintains appropriate standards of cleanliness, hygiene, safety, security and maintenance.
  
• Coordinate with vendors, suppliers, contractors and external service providers where required.
  
• Work with relevant teams to improve occupancy, revenue generation, customer retention and overall hotel performance.
  
• Monitor guest feedback and implement measures to improve service delivery.
  
• Ensure compliance with applicable health, safety, hygiene, regulatory and hospitality requirements.
  
• Prepare and submit regular operational and performance reports to management.
  
• Support the recruitment, onboarding, training and development of hotel staff.
  
• Maintain professional relationships with guests, employees, suppliers and other stakeholders.

Requirements:

• Minimum of an HND in Hospitality Management, Hotel Management, Business Administration, or a related field.
  
• Minimum of 3 years of relevant experience in hotel or hospitality operations, with previous supervisory or managerial experience.
• Excellent communication and interpersonal skills.
  
• Strong problem-solving, organisational and multitasking abilities.
• Strong knowledge of hotel operations, guest relations, and hospitality standards.
  
• Experience managing and coordinating multiple departments is an advantage.
  
• Strong leadership, team management and decision-making skills.
  
• Good understanding of cost control, inventory management and basic financial management.
  
• Proficiency in Microsoft Office and familiarity with hotel/property management systems is an advantage.
  
• Ability to work under pressure and manage operational challenges effectively.
  
• High level of professionalism, integrity, and customer-service orientation.

Core Skills:

• Hotel operations and day-to-day property management.
  
• Staff supervision, team coordination, and performance management.
  
• Guest relations, customer service, and complaint resolution.
  
• Revenue management, budgeting, and cost control.
  
• Front office, housekeeping, food & beverage, and maintenance coordination.
  
• Booking, reservation, and occupancy management.
  
• Vendor, supplier, and external stakeholder management.
  
• Health, safety, hygiene, and regulatory compliance.
  
• Problem-solving, decision-making, and conflict resolution.
  
• Strong communication, leadership, and organisational skills.
  
• Proficiency in hotel management systems and relevant operational software.
  
• Ability to maintain high service standards and drive continuous improvement.

Performance Expectations:

• Consistently maintain smooth, efficient, and profitable hotel operations.
  
• Deliver high standards of guest satisfaction, service quality, repeat bookings, and positive reviews.
  
• Effectively supervise and coordinate staff to ensure productivity, professionalism, and adherence to company standards.
  
• Monitor revenue, occupancy, operating costs, and departmental performance against set targets.
  
• Ensure full compliance with health, safety, hygiene, security, and regulatory requirements.
  
• Resolve guest complaints and operational issues promptly and professionally.
  
• Maintain accurate operational, financial, staffing, and guest-related records.
  
• Minimise avoidable operational disruptions, service failures, and guest complaints.
  
• Identify opportunities to improve hotel performance, guest experience, and overall profitability.

Remuneration: NGN 150,000 -300,000

Location: Berger