Hotel Management Supervisor

Responsibilities:

Operations Management:

• Supervise and coordinate the activities of hotel departments including front desk, housekeeping, food and beverage, and maintenance.
• Ensure all hotel operations run smoothly and efficiently, adhering to company policies and procedures.
• Handle guest check-ins and check-outs, ensuring a seamless and pleasant experience.

Staff Supervision:

• Manage, train, and evaluate hotel staff, including front desk agents, housekeeping staff, and other operational personnel.
• Schedule staff shifts and ensure adequate coverage for all operational areas.
• Conduct regular performance reviews and provide feedback for staff development.

Guest Services:

• Address and resolve guest complaints and concerns in a professional and timely manner.
• Monitor guest satisfaction and implement improvements based on feedback and reviews.
• Ensure the hotel environment is welcoming, clean, and in line with guest expectations.

Quality Control:

• Maintain high standards of cleanliness and service across all areas of the hotel.
• Conduct regular inspections of guest rooms, public areas, and facilities to ensure quality standards are met.
• Implement and monitor safety and security procedures to ensure the safety of guests and staff.

Sales and Marketing:

• Assist in promoting hotel services and packages to maximize occupancy and revenue.
• Collaborate with the sales and marketing team to implement promotional activities and special events.

Reporting and Administration:

• Prepare and submit operational reports, including occupancy rates, financial summaries, and staff performance.
• Ensure all administrative tasks are completed accurately and on time, including inventory management and ordering supplies.

Requirements:

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
• 2-3 years of proven experience in hotel management or a supervisory role within the hospitality industry.
• Strong leadership and team management skills.
• Excellent interpersonal and communication skills, with a focus on customer service.
• Ability to handle multiple tasks and work in a fast-paced environment.
• Proficiency in hotel management software and Microsoft Office Suite.

Preferred Skills:

• Experience with revenue management and budget control.
• Knowledge of industry trends and best practices.

Why Join Us?

• Competitive salary and benefits package.
• Opportunities for career advancement and professional development.
• Dynamic and supportive work environment.

Location: Ile - Ife

Remuneration: NGN 80,000 - 120,000