Hostess

Responsibilities:

• Warmly welcome and engage guests as they arrive at the restaurant or events venue.
  
• Maintain accurate wait times and actively monitor the waiting list during peak periods.
  
• Manage reservations across all outlets using the designated reservation system.
  
• Escort guests to assigned dining, bar, lounge, or event areas, ensuring comfort and service readiness.
  
• Provide menus and introduce guests to their assigned Waiter/Waitress or service team.
  
• Greet and thank guests upon their departure, ensuring a memorable exit experience.
  
• Coordinate effectively with waitstaff and supervisors regarding seating options and guest flow.
  
• Maintain a clean, organised, and visually appealing reception/host stand area.
  
• Attend to guests requiring special attention (children, elderly guests, VIPs, members, corporate clients).
  
• Answer incoming calls promptly and professionally, handling enquiries, bookings, and venue information.
  
• Support event room check-ins and guest directions for private functions and meetings.
  
• Assist waitstaff with service support when required.
  
• Adhere to restaurant, clubhouse, and event etiquette and uphold all health and safety
  standards.

Requirements:

• Minimum of 3 years of experience
• Minimum of OND.