Hospitality Manager

Responsibilities:

• Oversee daily hospitality operations and ensure excellent service delivery.
• Manage and supervise hospitality staff, including recruitment, training, and performance evaluation.
• Ensure guest satisfaction and promptly resolve complaints.
• Maintain high standards of cleanliness, safety, and customer service.
• Develop and implement operational policies and procedures.
• Monitor budgets, expenses, and inventory.
• Coordinate events, meetings, and special guest requirements where applicable.
• Ensure compliance with health, safety, and regulatory requirements.

Requirements:

• Professional appearance and conduct.
• Flexibility to work weekends, holidays, and extended hours when necessary.
• Strong attention to detail and commitment to service excellence.
• Bachelor’s Degree or HND in Hospitality Management, Hotel Management, Business Administration, Tourism Management, or a related field.
• Professional certifications in hospitality management will be an added advantage.
• Minimum of 3–5 years of experience in hospitality, hotel, guest services, or facility management, with at least 2 years in a supervisory or managerial role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Customer service-oriented with a focus on guest satisfaction.
• Good organisational and problem-solving skills.
• Ability to manage budgets, schedules, and operational processes.
• Proficiency in Microsoft Office Suite and hospitality management software.
• Ability to work under pressure and handle multiple tasks effectively.