Hospitality Manager

Responsibilities:

• Operations Management: Coordinate day-to-day activities across departments like the front desk, housekeeping, food and beverage, and maintenance.
• Staff Leadership & HR: Hire, train, schedule, and evaluate team members to maintain high performance and service standards.
• Financial Oversight: Manage budgets, track revenue, control operational costs, and analyze sales reports to maximize profitability.
• Guest Relations & Service Recovery: Handle customer complaints, resolve issues promptly, and monitor feedback to protect the brand's reputation.
• Health, Safety & Compliance: Enforce local health, sanitation, safety, and legal regulations across all facilities.
• Inventory & Vendor Management: Oversee stock levels, place orders for supplies, and negotiate with external vendors.

Requirements:

• Bachelor’s Degree/HND in Hospitality Management, Business Administration, Estate Management, Facilities Management, or a related discipline.
• Minimum of 3–5 years’ experience in hospitality, hotel management, property management, facilities management, or a related field.
• Proven experience managing guests, customers, bookings, facilities, or hospitality operations.
• Strong understanding of apartment rentals, hotel operations, event centre management, or facility operations.
• Experience in sales, marketing, business development, or property leasing is an added advantage.
• Excellent communication, customer service, interpersonal, and relationship management skills.
• Strong organisational, leadership, problem-solving, and multitasking abilities.
• Must be proactive, reliable, professional, and customer-focused.
• Ability to work independently and effectively manage multiple operational responsibilities.
• Must be able to conveniently commute to *Isheri Olofin, Lagos*, or surrounding areas.