Hospital Manager/Floor Coordinator

• Floor Operations & Patient Flow: Overseeing daily operations, including managing patient movement from registration to consultation, diagnostic tests (like OCT, fundus, topography), and discharge.
• Staff Coordination & Supervision: Leading and motivating a team of optometrists, ophthalmic assistants, nurses, and housekeeping staff. This includes creating duty rosters, conducting briefings, and assigning tasks.
• Patient Experience & Service Excellence: Addressing patient concerns, grievances, and feedback in an empathetic manner to ensure a high standard of service.
• Clinical & Non-Clinical Coordination: Liaising with optometrists, ophthalmologists, and nurses to ensure timely check-ups, procedures, and surgeries. Coordinating with support departments like pharmacy, optical, and billing.
• Quality Assurance & Compliance: Ensuring adherence to hospital protocolls and infection control practices.
• Inventory & Maintenance: Ensuring the floor is adequately stocked with necessary consumables (lenses, eye drops, diagnostic materials) and that medical equipment is in good working condition.
• Reporting & Documentation: Maintaining accurate daily records of patient visits, waiting times, and other key performance indicators (KPIs) to report to senior management. 

Requirements:

• Education: A Bachelor's degree in Hospital Administration, Healthcare Management, or a related field is typically required. An MBA in Healthcare is often preferred.
• Experience: Generally 2–5 years of experience in a hospital or clinic setting, with specific experience in eye care or outpatient department (OPD) management being highly desirable.
• Experience in an eye hospital or ophthalmology setup is a plus. Leadership qualities with problem-solving abilities. Patient-centric approach with a focus on service excellence.

Key Skills:

• Leadership & Team Management: Ability to manage and motivate diverse teams.
• Communication & Interpersonal Skills: Strong verbal and written communication to interact with patients, doctors, and staff.
• Problem-Solving: Ability to handle, and work under, stressful situations, such as, high patient volume, emergencies, or complaints.
• Technical Proficiency: Knowledge of Hospital Information Systems (HIS), electronic medical records (EMR), and MS Office.
• Time Management: Ability to prioritize tasks in a fast-paced environment. 

Preferred Qualifications:

• Experience with ophthalmology sub-specialties (refractive, retina, cataract).
• Experience in a high-volume eye care setting.
• Familiarity with charitable/community outreach programs.
• Training in NABH/JCI accreditation standards.