Project Manager

Responsibilities:

Project Planning & Execution:

• Plan and manage residential fiber connection projects.
• Define project scope, schedules, milestones, and deliverables.
• Coordinate installation activities from the distribution point to customer premises.
• Ensure projects are delivered on time and within budget.

Contractor & Field Team Management:

• Supervise installation contractors and in-house technicians.
• Allocate resources and manage work schedules.
• Monitor productivity and quality of installations.
• Ensure adherence to installation standards and safety requirements.

Customer Activation & Service Delivery:

• Coordinate home installations, ONT setup, and service activation.
• Ensure seamless handover from network build to customer connection.
• Address customer escalations and ensure high service quality.

Quality Assurance & Compliance:

• Conduct quality inspections and audits of completed connections.
• Ensure compliance with FTTH deployment standards and safety regulations.
• Validate as-built documentation and installation records.

Stakeholder Coordination:

• Liaise with Network Engineering, Operations, and Customer Service teams.
• Provide regular progress reports to senior management.
• Coordinate with local authorities or property managers where required.

Risk & Performance Management:

• Identify installation risks and develop mitigation plans.
• Track KPIs such as installation turnaround time, activation rate, and defect rate.
• Drive continuous improvement in installation processes.

Requirements:

• Bachelor’s degree in Engineering, Business, or related field.
• 2+ years of experience in telecom project management or FTTH deployment.
• Experience managing field teams and contractors.
• Strong understanding of last-mile fiber installation and home activation processes.
• Proven ability to manage timelines, budgets, and performance metrics.
• PMP or equivalent project management certification
• Knowledge of FTTH, GPON, or broadband service delivery
• Health & Safety certification

Key Competencies:

• Project planning and coordination
• Field operations management
• Customer service orientation
• Stakeholder communication
• Risk management
• Performance tracking and reporting