HMO/Front Desk Officer
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Job summary
The HMO / Front Desk Officer serves as the first point of contact for patients and clients, handling reception duties while managing Health Maintenance Organization (HMO) processes. The role ensures smooth patient registration, verification, and coordination between patients, HMOs, and the hospital.
Min Qualification:
Degree
Experience Level:
Entry level
Experience Length:
1 year
Job descriptions & requirements
Responsibilities:
- Receive and attend to patients and visitors professionally
- Register patients and update records accurately
- Verify HMO eligibility and authorization codes
- Liaise with HMOs for approvals and claims processing
- Schedule appointments and manage patient flow
- Handle phone calls, emails, and inquiries
- Prepare and submit HMO reports and documentation
- Maintain proper records of HMO transactions and payments
- Resolve client complaints and escalate when necessary
- Ensure confidentiality of patient information
Requirements:
- OND/HND/Bachelor’s Degree in Business Administration, Health Administration, or related field
- 1–3 years of experience in a hospital or HMO setting
- Good knowledge of HMO processes and medical billing
- Strong communication and customer service skills
- Basic computer proficiency (Microsoft Office, hospital software)
- Professional appearance and good interpersonal skills
- Ability to multitask and work under pressure
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