HMO Desk Officer

• Responsibilities:
• Verify patients' HMO enrollment and eligibility status.
• Process and obtain authorization codes for consultations, investigations, admissions, and procedures.
• Liaise with HMOs regarding approvals, referrals, and claims-related issues.
• Register and attend to HMO patients promptly and professionally.
• Maintain accurate records of HMO transactions and patient information.
• Prepare and submit required reports and documentation.
• Resolve complaints and inquiries from patients and HMOs.
• Monitor utilization of HMO services and ensure compliance with HMO guidelines.
• Follow up on pending approvals and authorization requests.
• Collaborate with doctors, nurses, pharmacists, and other hospital departments to facilitate patient care.

Responsibilities:

• Bachelor's degree or Higher National Diploma (HND) in Health Information
• Management, Public Health, Nursing, Hospital Administration, Business Administration, or a related field.
• Previous experience in healthcare administration, health insurance, customer service, or HMO operations is an advantage.
• Proficiency in Microsoft Office applications (Word, Excel, Outlook).
• Good understanding of health insurance and HMO processes.
• Strong communication and interpersonal skills.
• Excellent organizational and record-keeping abilities.
• Ability to multitask and work under pressure.
• Strong attention to detail and problem-solving skills.