Head, People and Experience

Responsibilities:

Strategic HR and Business Alignment:

• Work closely with the CEO, senior leadership, and department heads to understand W2A’s strategic goals and translate them into people, structure, and execution plans.
• Ensure that roles across the organization are linked to wider objectives, including revenue generation, investment facilitation, trade execution, donor delivery, stakeholder engagement, and institutional growth.
• Advise leadership on team structure, capacity gaps, duplication, role overload, reporting lines, and manpower planning.
• Ensure HR is directly supporting W2A’s business priorities and long-term group ambitions.

Operations, Systems, and Process Development:

• Support the strengthening of internal operations by helping to design, document, and implement practical processes across department
• Develop and improve processes for: Recruitment and onboarding, Performance management, Leave and attendance, Staff records, Departmental reporting, Approvals and escalation, Task tracking and accountability, Handovers and exits, Disciplinary matters, Internal communication and documentation
• Ensure W2A does not rely only on verbal instructions or scattered email trails.\
• Help create clear trackers, folders, templates, SOPs, and reporting systems that improve visibility, reduce chaos, and support continuity.

Organizational Structure and Role Clarity:

• Support the development of a clear organizational structure aligned with W2A’s group and HoldCo ambitions.
• Ensure that each department and, over time, each entity has: A defined mandate, Clear reporting lines, Measurable responsibilities, Properly assigned ownership
• Review and update job descriptions, KPIs, role briefs, reporting expectations, and departmental structures.
• Identify where W2A needs to hire, restructure, retrain, or reassign responsibilities to improve delivery.

Performance, Culture, and Accountability:

• Support the development of a performance culture where staff understand their roles, deliverables, timelines, and contribution to W2A’s strategic goals.
• Track performance across departments and escalate concerns early where there is: Underperformance, Lack of ownership, Weak follow-through, Poor communication, Missed deadlines
• Support fair but firm performance reviews, probation reviews, disciplinary processes, and performance improvement plans.
• Help build a culture of ownership, professionalism, accountability, institutional discipline, and execution.

Recruitment and Talent Planning:

• Lead recruitment processes for priority roles that are critical to W2A’s growth and operational strengthening.
• Develop role briefs, interview scorecards, recruitment trackers, candidate assessment tools, and onboarding plans.
• Support recruitment across: Operations o Finance, Growth, Trade, Investment facilitation, Research, Legal, Executive support, Strategic execution
• Ensure W2A hires people who are structured, proactive, accountable, commercially aware, and able to work in a fast-paced environment.

Requirements:

• Minimum of 5–7 years’ experience in HR, people operations, organizational development, or HR business partnering.
• Experience working in a fast-growing, founder-led, project-driven, consulting, investment, trade, development, or SME environment.
• Strong experience designing and implementing HR processes, policies, SOPs, trackers, and performance systems.
• Practical understanding of organizational structure, manpower planning, recruitment, performance management, and employee relations.
• Good knowledge of Nigerian labour practices and employment documentation.
• Experience in donor-funded, international development, investment, trade, or private sector organizations would be an advantage.