Head of Operations

Responsibilities:

Operational Leadership:

• Oversee daily operations across all Tingo AI Hub departments, ensuring alignment with company goals and KPIs.
• Implement systems, processes, and performance metrics that drive efficiency, scalability, and accountability.
• Supervise the management of the 2MW AI factory (and future 20MW expansion), ensuring uptime, reliability, and optimal GPU utilization.
• Coordinate internal resources to support TingoGPT, Tingo AI Radio, and other AI product initiatives.

Strategic Execution:

• Translate the CEO’s strategic vision into executable operational plans.
• Manage annual operating plans, budgets, and resource allocation.
• Develop policies and procedures to streamline operations across technical and non-technical teams.
• Lead the planning and rollout of new facilities, infrastructure, and technology deployments.

Process Optimisation:

• Identify and implement automation, AI-driven process improvements, and workflow optimisation.
• Monitor and analyse performance data to improve productivity and service delivery.
• Ensure operational compliance with safety, regulatory, and data governance standards.

Team & People Management:

• Build and lead cross-functional teams focused on operational excellence, logistics, and program delivery.
• Mentor department heads and ensure strong communication across the organisation.
• Foster a culture of performance, accountability, and innovation.

Partnerships & Vendor Relations:

• Manage relationships with key technology vendors, contractors, and service providers.
• Oversee procurement, logistics, and supply chain management for infrastructure and hardware needs.
• Support partnership execution with universities, enterprises, and government stakeholders.

Financial & Administrative Oversight:

• Monitor budgets, operational costs, and financial performance.
• Support the finance team in developing forecasts, investment plans, and reporting.
• Ensure efficient utilisation of resources across all programs and departments.

Requirements:

• Bachelor’s degree in Engineering, Business Administration, Operations Management, or a related field (MBA preferred).
• Minimum of 8 years of experience in operations, with at least 3 years in a senior leadership role in a technology, AI, or data infrastructure environment.
• Proven track record of scaling operations in fast-growing organisations.
• Strong project management, strategic planning, and process improvement skills.
• Excellent communication, negotiation, and leadership abilities.
• Experience managing technical facilities (e.g., data centres, innovation labs, or R&D hubs) is a strong advantage.
• Familiarity with Nigerian and global technology ecosystems.

Benefits:

• Performance bonuses.
• Health insurance and housing allowance.
• Opportunity to shape one of Africa’s most advanced AI innovation ecosystems.
• Executive participation in long-term incentive and equity programs (where applicable).