Head of Operations & Business Performance

Responsibilities:

Strategic & Operational Leadership:

• Translate MedStock’s business objectives into executable operational strategies.
• Lead expansion initiatives, including new facilities, warehouse scaling, and partner onboarding.
• Set and manage KPIs, performance targets, and scorecards for all operational units.
• Drive continuous improvement, operational optimization, and cost-efficiency across the value chain.

Supply Chain Management & Operational Execution:

• Oversee end-to-end supply chain operations, including procurement, warehousing, distribution, inventory control, and facility-level operations.
• Ensure accurate and timely execution of monthly and quarterly procurement cycles.
• Supervise inventory planning, replenishment accuracy, cycle counts, batch tracking, and expiry management.
• Optimize picking, packing, dispatch, fleet utilization, routing, and last-mile delivery.
• Achieve strong product availability to support partner hospitals, DMAs, tertiary facilities, and private institutions.

Business Performance Management:

• Track operational performance metrics, including COGS, stock turnover, collections cycle, cash flow impact, and overall contribution margin.
• Lead weekly and monthly business performance reviews with the Head of Business/COO.
• Ensure timely submission of reports, dashboards, and data analytics to support strategic decisions.
• Identify performance gaps and drive swift corrective actions across all operational lines.

Partner & Stakeholder Management:

• Oversee operational engagement with DMAs, state programs, tertiary hospitals, private hospitals, and institutional partners.
• Ensure high service levels, timely fulfilment, and continuous facility support.
• Collaborate with Sales & KAM to align stock levels, pricing, and fulfilment needs.
• Enhance supplier/vendor performance through active monitoring and negotiation support.

Compliance, Quality, Risk & Governance:

• Ensure 100% adherence to SOPs, GDP standards, regulatory guidelines (NAFDAC, PCN, FMoH), and audit expectations.
• Lead operational audits, stock counts, and discrepancy investigations alongside the Audit &Assurance team.
• Champion strong internal controls and operational discipline across all MedStockprocesses.
• Implement business continuity, risk mitigation, safety, and HSE protocols.

Technology, Systems & Process Optimization:

• Drive ERP/WMS utilization to ensure data accuracy, inventory visibility, and process automation.
• Work with IT to implement digital tools for forecasting, dashboards, and workflow optimization.
• Ensure 100% accurate and real-time data capture across all operational channels.

Leadership & People Development:

• Lead and develop warehouse, logistics, inventory, and field operations teams.
• Build supervisory and managerial capabilities within the operations structure.
• Conduct performance appraisals for all direct and indirect reports.
• Promote a culture of discipline, accountability, teamwork, and high operational standards.

Requirements:

• End-to-end supply chain management
• Warehouse & distribution leadership
• Inventory forecasting & demand planning
• Operational risk & quality management
• ERP/WMS systems & digital operations
• Cost control, budgeting & performance analysis
• Vendor/supplier management 
• Business intelligence & dashboard reporting