Head of Operations
Job summary
A fast-growing cold-chain company building Nigeria's first integrated Cold-Chain-as-a-Service platform is hiring a Head of Operations to anchor fulfillment, manage cold storage hubs, refrigerated fleet and field teams, and ensure zero compromise on quality, safety and efficiency.
Job descriptions & requirements
Responsibilities:
- Oversee daily operations across multiple cold storage hubs ensuring 99.9% uptime and temperature integrity
- Manage refrigerated fleet (e-bikes, electric reefer trucks, diesel/CNG hybrid trucks) and optimize routing for OTIF delivery
- Drive adoption of digital platform for inventory, IoT telemetry and GPS tracking across operations
- Lead farmgate operations, produce intake, grading and farmer/aggregator onboarding
- Recruit, train and lead hub operators, drivers, field agents and technicians
- Ensure compliance with NAFDAC, SON and food safety standards and manage operational risks
- Manage operational budgets, track KPIs and lead rollout of new hubs and corridors nationwide
Requirements:
- 5 years operational leadership experience in cold chain, logistics, supply chain or agri-business
- MBA or postgraduate qualification in Operations / Supply Chain is an advantage
- Proven experience managing multi-site operations with distributed teams across Nigeria
- Strong understanding of cold chain infrastructure, temperature-controlled storage and QA protocols
- Experience with IoT, data-driven operations and digital inventory systems
- Strong leadership, financial acumen and problem-solving skills under pressure
- Willingness to travel regularly to operational hubs
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