Hausa-Speaking & Islamic Counselling Helpline Counsellor

Responsibilities:

• Provide confidential, non-judgmental counselling support via phone, chat, or other helpline platforms
• Offer psychosocial support grounded in Islamic values and culturally appropriate practices
• Conduct initial assessments, risk screening, and appropriate referrals when needed
• Maintain accurate and timely documentation in line with ethical and organizational standards
• Adhere strictly to safeguarding, confidentiality, and data protection protocols
• Participate in supervision, training, and continuous professional development sessions
• Work collaboratively with supervisors and referral partners to ensure holistic care

Requirements:

• Fluency in Hausa (spoken and written) is mandatory
• Strong knowledge and practical application of Islamic counselling or faith-based psychosocial support
• Background in counselling, psychology, social work, mental health, or related fields
• Previous experience providing counselling or helpline support is an advantage
• Excellent active listening, empathy, and crisis-response skills
• Ability to manage emotionally sensitive conversations with professionalism and care

Desirable Attributes:

• Familiarity with mental health challenges within Northern Nigerian contexts
• Experience working with women, youth, or vulnerable populations
• Ability to work flexible shifts, including evenings or weekends
• Strong ethical judgment and commitment to client dignity and wellbeing

What We Offer:

• Meaningful work that creates real impact in communities
• Supportive supervision and ongoing training
• A respectful, inclusive, and values-driven work environment
• Competitive remuneration (based on experience and role type)

Note: This is not a remote role; it is an in-office position and operates on a shift basis.