Guest Relations Officer
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Job summary
This role serves as the primary point of contact for guests before arrival, during their stay and following departure. The Guest Relations Officer must combine warmth with professionalism and ensure that every interaction reflects the quality, discretion and service standards of the property.
Min Qualification:
Degree
Experience Level:
Mid level
Experience Length:
3 years
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant Location:
Abuja, Nigeria
Job descriptions & requirements
Responsibilities:
- Pre-Arrival Guest Management: Review daily and upcoming guest arrivals.
- Confirm reservation details, arrival times, guest preferences, and special requirements.
- Coordinate airport transfers, early arrivals, welcome amenities and approved guest requests.
- Ensure guest profiles are accurate and updated within the property-management system.
- Identify VIPs, corporate guests, returning guests and long-stay guests.
Requirements:
- Minimum of a BSC
- 2 years of previous experience in a similar role
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