Guest Experience & Reservations Officer
Easy apply
New
Job summary
The Guest Experience & Reservations Officer will support the daily operations of Advent Homes by handling routine administrative and guest-related tasks, ensuring smooth communication, accurate records, and timely coordination between guests, housekeepers, and the Guest Service Manager.
Min Qualification:
HND
Experience Level:
Entry level
Experience Length:
2 years
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant Location:
Lagos, Nigeria
Job descriptions & requirements
Responsibilities:
- Guest & Booking Support
- Respond to routine guest inquiries across booking platforms (Airbnb, WhatsApp, etc.)
- Send check-in and check-out instructions
- Confirm bookings, dates, and guest details
- Escalate complaints or complex issues to the Guest Service Manager
- Follow approved response templates and tone guidelines
- Maintain booking calendars and update availability
- Log incidents, guest complaints, and maintenance issues
- Keep simple daily records of occupancy
- Support documentation and internal reporting
- Communicate cleaning schedules to housekeepers
- Confirm apartment readiness before guest arrivals
- Report missing items, damages, or irregularities promptly
Requirements:
- A minimum qualification of HND/BSC
- A minimum of 2 years of experience in a similar role
- Good communication skills, Organized and reliable
- Not reactive or emotional under pressure
- Understands professional boundaries
- Comfortable working within systems and guidelines
- Willing to learn and grow within the company
- Smart and proactive
Salary: 150,000 Net
Note: This role is primarily remote, with occasional hybrid support if required. Therefore, applicants should reside in Lagos.
Important safety tips
- Do not make any payment without confirming with the Jobberman Customer Support Team.
- If you think this advert is not genuine, please report it via the Report Job link below.
