Responsibilities:

Strategic and Operational Leadership:

Provide overall leadership and operational direction across all restaurant locations.
Translate company strategy and objectives into clear operational plans, targets and measurable KPIs, tracked daily.
Collaborate with managers to develop and implement strategic plans to achieve sales targets, improve operational efficiency, and ensure consistency across all locations.
Work with senior management on new initiatives, locations, menu development, promotions and other strategic projects.
Analyze and identify operational gaps and implement practical solutions that improve efficiency, productivity and profitability.
Drive continuous improvement in processes, systems, technology and operating standards.
Conduct regular visits to outlets to assess performance, support managers and ensure consistent execution.
Ensure consistent adherence to all company standards, recipes, operations, quality control measures and service procedures across all locations.
Ensure consistent application of company policies, SOPs, recipes, service standards and operating procedures across all locations.

Team Management & Development:

Recruit, train, and coach managers (Area Managers, Outlet Managers) and other key personnel to build high-performing teams.
Foster a positive, collaborative, and high-performing work environment.
Oversee the design and implementation of training programs for all employees, ensuring they have the necessary skills and knowledge to excel.
Establish performance expectations, conduct regular performance reviews, provide constructive feedback to team members and develop performance improvement plans.
Identify and develop high-potential employees for future leadership roles within the company.
Partner with Admin/HR on recruitment, onboarding, employee relations, disciplinary matters and workforce planning.

Financial and Audit Management:

Regularly analyze sales data, financial and audit reports, customer feedback, and market trends to identify opportunities for improvement and growth.
Collaborate with Accounts to improve profitability, financial controls and accountability.
Ensure proper cash handling, revenue accountability and controls across all outlets.
Monitor pricing, promotions, product performance and sales channels and make recommendations to management.
Monitor and manage food cost, labour cost, wastage, operating expenses and other key cost drivers without compromising quality or service.
Strengthen controls to minimize theft, fraud, wastage and other operational losses.
Monitor inventory variances, wastage, shortages and product losses and implement corrective measures.

Requirements:

Key Performance Indicators (KPIs):

Overall Sales Growth: Percentage increase in total sales across all locations compared to previous periods (same period last year, previous quarter, etc.)
Customer Satisfaction Scores: Tracked customer satisfaction through surveys, online reviews, and feedback platforms.
Employee Promotion & Turnover Rate: Percentage of employees who are promoted and those who leave the company within a specific period.
Net Profit Margin: Percentage of revenue that remains as profit after all expenses are deducted.
Operational Compliance Scores: General compliance with brand standards, health and safety regulations, and internal policies.
Outlet Manager Performance: Performance of each location manager based on their achievement of sales targets, cost management, customer satisfaction, and team management.\
Implementation of Strategic Initiatives: Progress and success of strategic operational projects.

General Manager

Chester Fries